If you have any questions please contact us.
You must agree to this Booking Reschedule and Cancellation Policy as part of the Terms of Service in order to use the Chaperone platform. If you do not agree to this policy, you must not use the platform.
We encourage both scientists and consultants to communicate directly with us in the event of a cancellation as soon as possible and also immediately notify hello@chaperone.online to initiate a booking cancellation or reschedule.
In the event that a booking needs to be cancelled either by a scientist booking a session or the consultant, the following Booking Reschedule and Cancellation Policy applies.
Rescheduling
In case you cannot make it to the session you booked, you should let us know by email (hello@chaperone.online) up to 24h before your session and you will have the opportunity to reschedule it.
In contrast, if you do not show up to your session, nor give a prior notice up to 24h before the session, you will not be able to reschedule or get a refund.
Reschedules will be allowed up to a maximum of 3 times, in accordance with the guidelines above.
Cancellation and Refunds
We cannot guarantee a refund if you decide to cancel a session. In case you cannot make it to the session you booked, please ask us to reschedule following the guidelines above. In case you do not login into the session in the first 15 minutes of the assigned time, we will consider the session as canceled.
In the event that a cancellation needs to be made, please immediately notify hello@chaperone.online.
If mutually agreed upon by both parties in the booking agreement and Chaperone, the session can be refunded, however a cancellation fee of 5 Euros will be charged.
If your refund was approved, please allow 30 days of processing time. After this period, if you have not received the payment, please contact us at hello@chaperone.online.
Chaperone Initiated Cancellations
In the event of extenuating circumstances, Chaperone may decide to cancel the booking and refund or reschedule the session with both parties.
These circumstances may include knowledge of potential illegal activity or harm, risk or safety concerns or any other extenuating circumstances.
Chaperone plays a vital role in today’s future. I witnessed firsthand how they played an instrumental role in widening the horizon of our Ph.D. students. Through a very well-structured entrepreneurial bootcamp, Chaperone consultants managed to deliver actionable knowledge that I have no doubt will help our researchers streamline more sustainable careers.
The session with Chaperone was amazing! I’ve got a lot of insights and I feel like I know more about myself and what I want to do in life! Absolutely mind blown! Thank you so much!
I had two sessions with Chaperone, one to prepare a competitive CV able to make me stand out, and another to prepare for an interview. Both sessions went really well, with the advice being clear and very useful, with an emphasis on the small things which ultimately made a big difference.
My session was very challenging and clarifying. The consultant was a very intelligent and open minded specialist and defied me to push my limits while understanding my reality, and helped me to organize my thoughts regarding my doubts, empowering me to make a clear and fundamented decision. I highly recommend Chaperone.
With Chaperone, it has been possible to tailor and deliver career support programs that match the needs of the students and researchers at Karolinska Institute. We appreciate Chaperones’ well-structured operations management, a wide range of career-development-related topics and activities, and the great career consultants. We look forward to continuing this fruitful collaboration!
The increase in complexity surrounding the science job market emphasizes the need for career counselling and coaching, in both the private and academic settings. All science professionals should take advantage of platforms that help them identify or develop the skills they need to navigate this job market.
If you have any questions please contact us.