You must agree to this Booking Reschedule and Cancellation Policy as part of the Terms of Service in order to use the Chaperone platform. If you do not agree to this policy, you must not use the platform.

 

We encourage both scientists and consultants to communicate directly with us in the event of a cancellation as soon as possible and also immediately notify hello@chaperone.online to initiate a booking cancellation or reschedule.

 

In the event that a booking needs to be cancelled either by a scientist booking a session or the consultant, the following Booking Reschedule and Cancellation Policy applies. 

 

Rescheduling 

In case you cannot make it to the session you booked, you should let us know by email (hello@chaperone.online) up to 24h before your session and you will have the opportunity to reschedule it. 

In contrast, if you do not show up to your session, nor give a prior notice up to 24h before the session, you will not be able to reschedule or get a refund.

Reschedules will be allowed up to a maximum of 3 times, in accordance with the guidelines above.

 

Cancellation and Refunds

We cannot guarantee a refund if you decide to cancel a session. In case you cannot make it to the session you booked, please ask us to reschedule following the guidelines above.

In the event that a cancellation needs to be made, please immediately notify hello@chaperone.online.

If mutually agreed upon by both parties in the booking agreement and Chaperone, the session can be refunded, however a cancellation fee of 5 Euros will be charged. 

If your refund was approved, please allow 30 days of processing time. After this period, if you have not received the payment, please contact us at hello@chaperone.online.

 

Chaperone Initiated Cancellations

In the event of extenuating circumstances, Chaperone may decide to cancel the booking and refund or reschedule the session with both parties. 

These circumstances may include knowledge of potential illegal activity or harm, risk or safety concerns or any other extenuating circumstances.

If you have any questions please contact us.